by flames9 » Sat Mar 28, 2009 3:57 pm
Have been using CustomHouse since 2005, a great company! Very professional to deal with, walked by their office oodles of times in Victoria when I resided there.
Takes a bit to set up the account has you have to verify yourself. You have to send in some stuff, which can be accomplished by fax, snail mail, or you can scan it and email it in through the secure email. As well they phone you at a pre-arranged time to go over some stuff. Not hard at all, and they wil even walk you through the set up and making a trade. I now reside in the USA, but left my Cdn bank card with my folks, so when i travel back to Canada, just tx $$ from my USA acct to my Cdn acct and then use my Cdn debit card. Or if my folks owe me $$$ (doesnt happen often,lol) they deposit it into my Cdn acct, then Tx to my USA account. A transaction takes 3-4 BUSINESS days, as long as you do it electronically (EFT) it is FREE! They do offer a wire service if you need the $$ quick, but there is a feee for that.
Just be advised, your first transaction sometimes takes a bit longer. As wel when settign up your account, it does take a few days to activate, as CustomHouse (CH)has to contact each bank (they send the bank a fax) to verify your information! I just recently had to add another USA bank to my account, and it took awhile. So I got on the phone with CH to see what the hold up was, and they said my USA bank had yet to get back to them, so the CH rep said, lets do a 3 way call with ur bank, sure. I gave CH my banks, #, and we did a 3 way call, and it was sorted out within minutes. the CH rep was awesome, plus if ya get the right CH rep, they will even talk a bit of hockey,lol